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| Home > Support
> FAQs |
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1
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How to place an order?
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Online order (available only in the U.S.)
Currently, an online order can be made only in the U.S. after logging-in. For detailed information, click here.
Off-line Order
An off-line order can be made by phone, fax, and email. Complete the ordering form and send it to the address below. If you live in a country with local agencies, you can contact one of the local agencies. For detailed information, click here.
Telephone: +82-2-2140-3383 * Office hour: 9:00~18:00 (Local time (GMT + 9:00), Monday ~Friday)
Fax: +82-2-2140-3320
E-mail: orders@younginfrontier.com
Download the ordering form.
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How to check details of an order after placing it?
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If you make an online order through the website or place an order by email or fax, we will send an Order Confirmation Letter by email or fax within 24 hours (except holidays). Orders made through the website can be checked after logging-in. |
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3
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How is shipping made?
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Orders placed between 9:00am on Monday and 6:00 pm on Friday (local time, GMT+9:00) are shipped out the following Monday, after we have received your order confirmation letter. |
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4
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How long does the shipping take?
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US/Canada regions will be 3-7days depending on the stock status. For most countries in Asia, the delivery term is usually 1- 2 days. For Europe and other destinations, the transit time is between 3-5 days, depending on the country. |
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5
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How to calculate the handling and shipping costs?
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Shipping charges vary by country and region. Exact charges will be confirmed when a quotation is issued or can be requested us by email or fax. For your reference, the following are estimated shipping charges for various areas.
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Country |
Weight |
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3kg |
10kg |
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Hong Kong Singapore Taiwan |
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Japan |
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0 |
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China Malaysia Thailand Philippines |
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0 |
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Vietnam Guam |
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5 |
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*USA (Shipping within US) |
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Canada Mexico Australia New Zealand |
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5 |
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UK Germany France Italy Sweden Spain |
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0 |
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Russia Hungary Poland Israel |
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0 |
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Central &South America |
5 |
0 |
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Africa Middle East India Pakistan |
5 |
0 |
*The above freight charge is valid only when using LabFrontier`s FedEx Account.
* These rates are for your reference only and may be subject to changes based on the weight and conditions of the products.
* Total shipping charges(including the handling charges) = Freight + FedEx surcharge |
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6
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How can I make a payment?
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Orders will be invoiced in US dollars. The invoice will be sent to your billing address via mail Credit card purchases are preferred. We accept both VISA and Master card for your convenience. Please provide your card type, number, expiry date and name of holder when placing an order. Purchase orders available. A cash transfer can be made in U.S. Dollars and the account number is the following:
Bank Address:
BYUCKSAN DIGITAL VALLEY 5TH, GASAN-DONG 60-73, GEUMCHEON-GU, SEOUL
Account Number: 362768-08-100095
Swift Code: CZNBKRSEXXX
Check(Only bank check accepted):
Please send a check to the following address
Young In Frontier Co., Ltd
3rd Floor, Hanisol Building A,
85-1 Daeshin-dong, Seodaemun-gu,
Seoul, 120-160, Korea 120-160 |
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